Data Deletion Policy

Zayaan Wellness (www.zayaanwellness.com)
Effective Date: 28 June 2025

1. Purpose

At Zayaan Wellness, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Data Deletion Policy outlines our procedures for handling data deletion requests from our customers and how we manage data retention within our systems and third-party platforms, including Shopify.

2. Scope

This policy applies to all personal data we collect, store, and process, including but not limited to:

  • Customer names

  • Email addresses

  • Phone numbers

  • Shipping and billing addresses

  • Order history

  • Payment-related information (excluding card numbers, which we do not store)

It applies to:

  • All customers of Zayaan Wellness

  • Data processed on our Shopify store and other integrated platforms (e.g., Mailchimp, Klaviyo, Google Analytics)

3. Your Right to Request Deletion

As a customer, you have the right to request that we delete any personal data we have collected about you. However, please note:

  • Certain data may be retained where required by law (e.g., tax records)

  • We may retain minimal data to comply with legal, contractual, or fraud-prevention obligations

4. How to Submit a Data Deletion Request

You may request deletion of your personal data by contacting us via any of the following methods:

Email: contact@zayaanwellness.com
Contact Form: www.zayaanwellness.com/pages/contact-us

In your request, please include:

  • Full name

  • Email address associated with your account or order

  • A clear statement that you are requesting deletion of your personal data

We will acknowledge your request within 7 business days, and aim to complete deletion within 30 calendar days where applicable.

5. What Happens After a Deletion Request

Upon verifying your identity and eligibility for deletion:

  • We will delete your personal information from our Shopify backend, email marketing lists, and customer service platforms.

  • We will notify you once the process is complete.

  • If any third-party services store your data, we will forward your request or confirm deletion with those parties (where applicable).

Note: Data stored in anonymized or aggregated form (which does not identify you personally) may be retained for analytics, business performance, and legal reporting.

6. Exceptions to Deletion

We may retain certain data under the following conditions:

  • Legal Compliance: Where required to retain transaction data for tax and accounting (e.g., invoices retained for 5 years as per SARS requirements).

  • Security & Fraud Prevention: To detect or prevent fraudulent activity.

  • Order Fulfilment: If you have an active or pending order, we may delay deletion until fulfilment is complete.

7. Shopify’s Role as Data Processor

Zayaan Wellness is hosted on Shopify Inc., which acts as our data processor. Shopify stores customer data on secure servers and provides the technical infrastructure for managing data deletion requests.

Customers can also contact Shopify directly for further information:
Shopify Privacy Policy

8. Third-Party Services

We may use third-party applications and platforms such as:

  • Klaviyo or Mailchimp (email marketing)

  • Google Analytics (analytics)

  • PayFast or Yoco (payment gateways)

Data stored with these services will be deleted or anonymized upon request and in accordance with their respective privacy policies.

9. Policy Updates

We reserve the right to update this Data Deletion Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

Last Updated: 25 June 2025

Contact Information
If you have any questions regarding this policy or your personal data, please contact:
contact@zayaanwellness.com