Shipping policy

Processing and Shipping Times

Orders are processed and shipped usually within 1-2 business days.
Orders can take from 2-7 working days for delivery depending on the destination.
Orders placed on weekends and public holidays will be processed on the next business day.
Ensure the correct delivery address and ensure you are either at home during delivery hours.
Deliveries usually occur between 8AM and 5PM Monday to Friday, but may vary.
We reserve the right to adjust delivery costs on orders.
Please note delivery delays may occur during public holidays, promotions, or due to courier backlogs. We will do our best to keep you informed if your order is affected.
We attempt to follow-up with couriers on all deliveries once they go beyond the delivery time lines.

Incorrect Addresses & Undeliverable Parcels

Please ensure that your shipping address is correct before completing your order.
Zayaan Wellness cannot be held liable for any loss or delay resulting from an incorrect delivery address provided by the customer.
If a parcel is returned to us due to an incorrect address or failed delivery attempts, a re-delivery fee may apply.

Tracking Information

Tracking information is provided for all To Door deliveries

International Shipping

We do not ship internationally

Local Pickup/Collection

We offer collection service, you can collect your online order at Blended Studio, Lansdowne, Cape Town. Orders are processed and usually ready within 1-2 business days.

You will receive and email confirmation when your order is ready for collection

Location:

Blended Studio
1st Floor, Pearl House Complex
16 Flamingo Crescent
Lansdowne
Cape Town

Collection strictly:

Mon - Fri - 09:00 - 17:00
Sat - 09:00 - 15:00

Important Collection Policy:

Orders placed for collection will be packaged for collection only, not for shipping. If you choose to use a third-party service such as Uber or a courier for collection, it is your responsibility to ensure that the items are properly packaged for shipping by the 3rd Party