Shipping Rates
Ordering and Checkout
How to place an order
How to Place an Order
To place an order, simply do the following:
Browse our store – Explore our range of wellness products, from supplements to skincare. Take your time to read the descriptions and find what best suits your needs.
Add to cart – Once you've found the product/s, click the "Add to Basket" button. You can review your cart at any time by clicking the shopping bag icon at the top of the page.
Proceed to checkout – When you're ready to complete your order, go to your cart and click "Proceed to Checkout". You will need to agree with our terms and conditions.
Checking out – At checkout:
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- Enter you email address, this is so we can send you the order confirmation and keep you up to date regarding your order.
- Choose whether you would like to receive emails from us about new specials and offers
- Choose whether you want to Pickup your order or have it Ship to address
- If you chose Ship to address:
- Enter your shipping address correctly and mobile number.
- Tick "Save this information for next time" in order to save your address for the next time you order again.
- If you chose Pickup in store,
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- Enter your billing address correctly and mobile number.
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- Select a payment method that works best for you and complete your purchase.
- Review all the details, and select "Pay Now", you will be redirected to our payment page. Here you will submit your payment details, i.e. Credit/Debit card, banking details etc for payment
Order Confirmation - Check your email for order confirmation email.
Order processing & delivery – Our team will carefully pack your order and have it ready for pickup or shipping as soon as possible. You’ll receive tracking details so you can follow your order’s journey to your doorstep.
See our shipping and delivery information here
Changing your order
Unfortunately, you can not modify or change your orders once it has been placed.
If you forgot an item on your order, you would have to place another order separately, which will then be treated as a unique order.
Alternatively you can contact us support@zayaanwellness.com
Store and Locations
Do you have walk in store
You can find our range at:
Blended Studio
Unit 9 1st Floor
16 Flamingo Crescent
Lansdowne
Trading Times:
Mon-Fri 9.15 - 5pm (closed 1-2pm weekdays)
Sat - 9.30am - 3pm
Contact:
📱076 428 3086
Payments and Promos
Available Payment Options
We have various safe and easy ways to pay.
- Credit & Debit Card with Yoco and PayFast
- Maestro & Visa Electron with Yoco and PayFast
- Instant EFT payments with Yoco and PayFast
- Google Pay with Yoco, Use Google Pay on your Android device to complete your payment.
- Samsung Pay with PayFast
- SnapScan with PayFast
- Zapper with PayFast
Can I pay for my order on delivery or collection
Unfortunately not. We utilize third party couriers for our orders and cannot process payment on delivery.
For collection orders, collection will only be confirmed once payment has been processed. Alternatively, you can visit our store at:
Blended Studio,
1st Floor, Pearl House Complex
16 Flamingo Crescent
Lansdowne
Cape Town
Operating times
- Mon - Fri - 9:00 - 17:00
- Fri - 09:00 - 13:00
First online order discount
The 10% first-order discount, is only applicable for online orders to customers who subscribe to our email newsletter.
- Limited to one use per customer.
- Not valid on Aafiyah Healthcare Products.
- Cannot be combined with other discounts, coupons, or offers.
We reserve the right to cancel orders or remove the discount for a customer order that, in our sole judgment, appear to be abusing the discount offered.
If an item is eligible for multiple product discounts and discount codes and/or coupons, only the largest discount will apply.
We reserve the right to remove the first-order discount without any prior notification
Shipping and Delivery
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout
- To Door Cape Town - R65 (1-3 Business Days)
- To Door Cape Town Surrounding Areas - R95 (1-3 Business Days)
- To Door Rest of South Africa - R110 (2-4 Business Days)
- The Courier Guy Locker - R70 (2-4 Business Days)
- Pargo Pickup Points - R75 (2 - 5 Business Day)
** If there are no shipping methods to select for your address please contact us on support@zayaanwellness.com
Processing and Shipping Times
- Orders are processed and shipped usually within 1-2 business days.
- Orders can take from 2-4 working days for delivery depending on the destination.
- Orders placed on weekends and public holidays will be processed on the next business day.
- Ensure the correct delivery address and ensure you are either at home during delivery hours.
- Deliveries usually occur between 8AM and 5PM Monday to Friday, but may vary.
- We reserve the right to adjust delivery costs on orders.
- Please note delivery delays may occur during public holidays,
promotions, or due to courier backlogs. We will do our best to keep you
informed if your order is affected.
Incorrect Addresses & Undeliverable Parcels
- Please ensure that your shipping address is correct before completing your order.
- Zayaan Wellness cannot be held liable for any loss or delay
resulting from an incorrect delivery address provided by the customer. - If a parcel is returned to us due to an incorrect address or failed delivery attempts, a re-delivery fee may apply.
Shipping Carriers
We use the following couriers:
- The Courier Guy
- The Courier Guy Locker
- FastWay
- Pargo
Free shipping
We offer FREE shipping for orders over R1200
Local Pickup/Collection
We offer collection service, you can collect your online order in Lansdowne, Cape Town
Orders are processed and usually ready within 1-2 business days.
Collection Point
Blended Studio,
Unit 9, 1st Floor, Pearl House Complex
16 Flamingo Crescent
Lansdowne
Cape Town
📱076 428 3086
Collection times
- Mon - Fri - 9:15 - 17:00 (closed 1-2pm weekdays)
- Sat - 09:30 - 15:00
You will receive and email confirmation when your order is ready for collection
Important Collection Policy:
Orders placed for collection will be packaged for collection only, not for shipping. If you choose to use a third-party service such as Uber or a courier for collection, it is your responsibility to ensure that the items are properly packaged for shipping by the 3rd Party
The Courier Guy Locker (previously PUDO)
We offer nationwide delivery to The Courier Guy Locker (TCG Locker), excluding the Cape Town area. Opting for this method can help you save on shipping costs.
- When your order is delivered to a TCG Locker, you'll receive notifications via email and/or SMS informing you that your parcel is ready for collection.
- Utilize the 6-digit PIN provided to unlock the locker and retrieve your parcel.
- Upon receiving notification that your parcel is ready for collection, please ensure to collect it within 36 hours.
To successfully utilize this delivery method, please follow these steps:
- Check TCG Locker Availability
Before checkout, confirm the availability of a TCG Locker near your shipping address here - Selecting the TCG Locker Shipping Method
During checkout, select the TCG Locker Shipping Method.
Please provide accurate shipping address details, including your email and mobile number. - Check your order confirmation email to select which locker your order should be shipped to. Should you fail to select a locker, your order will be shipped to a locker closest to your shipping address.
Important: It is your sole responsibility to ensure that a TCG Locker is available near your shipping address. Zayaan Wellness will not assume responsibility if the parcel is delivered to a TCG Locker that is nearest to your shipping address but located outside the boundaries of your suburb or town.
Tracking your order
We supply a tracking number as soon as your order is booked in with the courier. The courier only supply tracking events once your order has been collected from us and scanned in.
If you still do not see any tracking events or updates within 48 hours, kindly contact our support team for more information by emailing support@zayaanwellness.com, please quote your order reference number.
International Shipments
Unfortunately, we do NOT ship internationally.
We are limited to South Africa only.
Returns and Refunds
What is you returns policy?
Because of the nature of our products and business we do not accept returns and refunds.
Please see our Returns and Refund Policy here
Product Information
Halaal Information
Halaal refers to what is permissible or lawful in Islamic law, particularly concerning food, beverages, and other aspects of life. In the context of food, halal guidelines dictate what is acceptable for Muslims to consume.
Zayaan Wellness makes every effort to feature products that are either Halaal Certified or Halaal Compliant (without Certification). We are committed to never intentionally listing products that are not suitable for Halaal consumption.
If you believe that a product does not meet Halaal standards or if you have any inquiries regarding its Halaal status, we kindly ask you to share your concerns and findings with us via support@zayaanwellnes.com or Instagram DM.
This approach will allow us to engage in a friendly and respectful conversation, share knowledge and insight, conduct a reasonable investigation, and take the necessary steps to address the situation appropriately.
